THE RELATIONSHIPS BETWEEN THE EMOTIONAL INTELLIGENCE AND JOB SATISFACTION: EMPRICAL FINDINGS FROM HIGHER EDUCATION INSTITUTION IN MALAYSIA

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Volume 5 Issue 2 2009

Author(s):

Muhammad Masroor Alam
Associate Professor, Faculty of Management and Social Sciences Institute of Business and Technology (BIZTEK) Karachi-Pakistan
m_alam_muhammad@yahoo.com

Abstract This study seeks to investigate the relationship between emotional intelligence (EI) and job satisfaction among the administrative staff in higher education institutions in Malaysia. The literature suggests that employee skills in general and emotional intelligence in particular, play a significant role in the success of completing their goals in the workplace and hence perceived greater job satisfaction. This argument, despite its popularity, remains elusive. This can be attributed to the fact that although a few studies have provided evidence to support this argument, it has not received an appropriate empirical investigation at all levels of employees and their work role in a different industrial setting. This study attempts to narrow this gap by empirically examining the extent to which employees at university's nonteaching roles with a high emotional intelligence employed in public sector organizations develop positive work attitudes, behavior, and outcomes. And therefore they perform well to sustain job satisfaction. Using a sample of 120 non-teaching employees in University Perlis Malaysia, their EI was captured using a five-point Likert scale. Correlation statistics revealed that EI with its three dimensions, appraisal, utilization, and regulation was associated significantly and positively with job satisfaction. The linear regression analysis results further confirmed the predictor nature of the three dimensions of emotional intelligence for job satisfaction.
Keywords Emotional intelligence, job satisfaction, higher education
Year 2009
Volume 5
Issue 2
Type Short Report
Recognized by Higher Education Commission of Pakistan, HEC
Category "Y"
Journal Name IBT Journal of Business Studies
Publisher Name ILMA University
Jel Classification -
DOI http://dx.doi.org/10.46745/ilma.jbs.2009.05.02.04
ISSN no (E, Electronic) 2409-6520
ISSN no (P, Print) 2416-8393
Country Pakistan
City Karachi
Institution Type University
Journal Type Open Access
Manuscript Processing Blind Peer Reviewed
Format PDF
Paper Link http://ibtjbs.ilmauniversity.edu.pk/journal/jbs/5.2/4.%20The%20Relationships%20Between%20the%20Emotional%20Intelligence%20and%20Job%20Satisfaction-Emprical%20Findings%20From%20Higher%20Education%20Institution%20in%20Malaysia.pdf
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