THE MEDIATING ROLE OF WORKPLACE INTERPERSONAL MISTREATMENT: AN EMPIRICAL INVESTIGATION OF BANKING SECTOR OF PAKISTAN

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Volume 13 Issue 1 2017

Author(s):

Naveed Iqbal Chaudhry
Department of Business Administration, University of the Punjab, Gujranwala, Pakistan.
naveed.iqbal@pugc.edu.pk

Hakim Ali Mahesar (Corresponding Author)
Assistant Professor, Institute of CommerceUniversity of Sindh, Jamshoro.
hakim.mahesar@usindh.edu.pk

Saima Kamran Pathan
Institute of Business Administration, University of Sindh, Jamshoro.
saima.pathan@usindh.edu.pk

Amina Arshad
Department of Business Administration, University of the Punjab, Gujranwala, Pakistan.
amanwarriach26feb@gmail.com

AsadMunir Butt
Department of Business Administration, University of the Punjab, Gujranwala, Pakistan.
asad.butt35@gmail.com
Abstract The underlying motive for this research is to figure out the structure of predictors and outcomes of workplace bullying and workplace incivility in the banking sector of Pakistan. This paper aims to contribute valuable information about workplace bullying and workplace incivility as mediators to scholarly research. An explanatory research design was employed. The data was collected from 600 banking professionals through personally administered questionnaires. SPSS-21 and Amos-21 were employed to analyze the quantitative data. For testing hypotheses, a structural equation modeling technique was employed. The results of this study provide proof of the association between the role stressors and two very important types of workplace interpersonal mistreatment, workplace bullying, and workplace incivility. Additionally, it was found that workplace bullying and workplace incivility play a mediating role between role stressors and turnover intentions among banking employees of Pakistan. Furthermore, the results reveal that the banking employees having experienced bullying and incivility are very prone to form turnover inclination.
Keywords Role Conflict, Role Ambiguity, Role Overload, Workplace Interpersonal Mistreatment, Workplace Bullying, Workplace Incivility, Turnover Intention
Year 2017
Volume 13
Issue 1
Type Short Report
Recognized by Higher Education Commission of Pakistan, HEC
Category "Y"
Journal Name IBT Journal of Business Studies
Publisher Name ILMA University
Jel Classification O16, O15
DOI http://dx.doi.org/10.46745/ilma.jbs.2017.13.01.06
ISSN no (E, Electronic) 2409-6520
ISSN no (P, Print) 2416-8393
Country Pakistan
City Karachi
Institution Type University
Journal Type Open Access
Types of Review Double Blind Peer Reviewed
Format PDF
Paper Link http://ibtjbs.ilmauniversity.edu.pk/journal/jbs/13.1/6.pdf
Page 73-88
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