Volume 14 Issue 1 2018


Shehla Najib
Assistant Professor and Head of BABS Program at SZABIST Karachi.

Rashidi. Z
Associate Dean, SZABIST Karachi.

Abstract With the increasing number of crisis events occurring in higher educational institutions, crisis management has attracted research attention. This article focuses on student protests that were widely experienced throughout the university campuses in Pakistan. By adopting a multiple case study and Zdriaski’s ‘Crisis Matrix’ as the conceptual and analytical framework, the researcher examines higher educational institutions' real-life experiences with student protests. The purpose of this qualitative study was to report descriptions of challenges and strategies as narrated by leaders who had experienced campus crises with complete reflections on their leadership competencies and strategies used. Additionally, after managing the crisis comprehensive list of leadership competencies required for organizational learning was explored. This study has value for practitioners when organizational learning is selected as an approach to organizational effectiveness especially during challenging times when learning is promoted at all levels and aligned with the overall strategic intent.
Keywords Crisis Management, Crisis Leadership, Leadership Competencies, Organizational Learning
Year 2018
Volume 14
Issue 1
Type Full Length Paper
Recognized by Higher Education Commission of Pakistan, HEC
Category "Y"
Journal Name IBT Journal of Business Studies
Publisher Name ILMA University
Jel Classification D83, H12, I23, I31
ISSN no (E, Electronic) 2409-6520
ISSN no (P, Print) 2416-8393
Country Pakistan
City Karachi
Institution Type University
Journal Type Open Access
Type of Review Double Blind Peer Reviewed
Format PDF
Paper Link
Page 143-159
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