Volume 14 Issue 2 2018


Kizal Imtiaz
M. phil Scholar, Department of Management Sciences, Lahore College for Women University.

Mahnoor Farooq
Lecturer, Department of Public Administration, Lahore College for Women University.

Maryam Saeed Hashmi
Lecturer, Department of Management Sciences, Lahore College for Women University.

Rahat ul Aain
Lecturer, Department of Public Administration, Lahore College for Women University.

Abstract The article aims at investigating the mediating role of employee motivation between perceived organizational support and job satisfaction. To fulfill the objective of the research data was collected from the pharmaceutical sector of Lahore, Pakistan through a questionnaire. Cronbach alpha was used to measure the reliability of the questionnaire by using SPSS-20. Regression analysis and soble test were used to measure the mediation between perceived organizational support and job satisfaction. The results indicate employees' motivation fully mediates the relationship between perceived organizational support and job satisfaction. This study is helpful for the concerned authorities for future policymaking to motivate and satisfy the employees. Furthermore, perceived organizational support is the major factor to be focused on by the organizations to motivate or increase the level of satisfaction of the employees.
Keywords Perceived organizational support, Employee motivation, Job satisfaction
Year 2018
Volume 14
Issue 2
Type Short Report
Recognized by Higher Education Commission of Pakistan, HEC
Category "Y"
Journal Name IBT Journal of Business Studies
Publisher Name ILMA University
Jel Classification J28, M51
ISSN no (E, Electronic) 2409-6520
ISSN no (P, Print) 2416-8393
Country Pakistan
City Karachi
Institution Type University
Journal Type Open Access
Type of Review Double Blind Peer Reviewed
Format PDF
Paper Link
Page 13-26
References Ahmed, I., Khairuzzaman, W., Mohamad, A., & Islam, T. (2014). Role of perceived organizational support in teachers’ responsiveness and students’ outcomes: Evidence from a public sector University of Pakistan. International Journal of Educational Management, 28(2), 246-256.

Al-Rfou, A., & Trawneh, K. (2009). Achieve Competitive Advantage through Job Motivation. J Soc Sci, 20(2), 105-107.

Baran, B. E., Shanock, L. R., & Miller, L. R. (2012). Advancing organizational support theory into the twenty-first century world of work. Journal of Business and Psychology, 27(2), 123-147.

Bassett-Jones, N., & Lloyd, G. C. (2005). Does Herzberg's motivation theory have staying power?. Journal of management development, 24(10), 929-943.

Batt, R. (2002). Managing customer services: Human resource practices, quit rates, and sales growth. Academy of management Journal, 45(3), 587-597.

Champion-Hughes, R. (2001). Totally integrated employee benefits. Public personnel management, 30(3), 287-302.

Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International journal of hospitality management, 31(1), 180-190.

Colakoglu, U., Culha, O., & Atay, H. (2010). The effects of perceived organisational support on employees’ affective outcomes: Evidence from the hotel industry. Tourism and hospitality management, 16(2), 125-150.

Danish, R. Q., & Usman, A. (2010). Impact of reward and recognition on job satisfaction and motivation: An empirical study from Pakistan. International journal of business and management, 5(2), 159.

Dawis, R. V., & Lofquist, L. H. (1984). A psychological theory of work adjustment: An individual-differences model and its applications. University of Minnesota Press.

Demirtas, Z. (2010). Teachers’ job satisfaction levels. Procedia-Social and Behavioral Sciences, 9, 1069-1073.

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500.

Green, T. B., & Butkus, R. T. (1999). Motivation, beliefs, and organizational transformation. Greenwood Publishing Group.

Hashmi, M. S., & Naqvi, I. H. (2012). Psychological Empowerment: A key to boost organizational commitment, evidence from banking sector of Pakistan. International journal of human resource studies, 2(2), 132.

Ichniowski, C., Shaw, K., & Prennushi, G. (1997). The effects of human resource management practices on productivity: A study of steel finishing lines. The American Economic Review, 291-313.

Iqbal, S., & Hashmi, M. S. (2015). Impact of perceived organizational support on employee retention with mediating role of psychological empowerment. Pakistan Journal of Commerce and Social Sciences, 9(1), 18-34.

Khan, A. H., Nawaz, M. M., Aleem, M., & Hamed, W. (2012). Impact of job satisfaction on employee performance: An empirical study of autonomous Medical Institutions of Pakistan. African Journal of Business Management, 6(7), 2697.

Kosteas, V. D. (2009). Job level changes and wage growth. International Journal of Manpower, 30(3), 269-284.

Kreitner, R., & Kinicki, A. (2001). Organisational behaviour. 5th international ed. Maiden head: McGraw-Hill, 223.

Krishnan, J., & Mary, V. S. (2012). Perceived organizational support–an overview on its antecedents and consequences. International Journal of Multidisciplinary Research, 2(4),1016-1022.

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884.

Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel psychology, 60(3), 541-572.

Mahmoud, A. (2008). A study of nurses' job satisfaction: the relationship to organizational commitment, perceived organizational support, transactional leadership, transformational leadership, and level of education. European journal of scientific research, 22(2), 286-295.

Malik, W. U., Afzal, Q., & Mirza, H. U. (2016). A Source of Employee Inspiration through perceived Corporate Social Responsibility, Motivation & Commitment: Evidence from NGO Sector of Pakistan (AFAQ| Association for Academic Quality). International Journal of Academic Research in Business and Social Sciences, 6(2), 57-79.

Miao, R., & Kim, H. G. (2010). Perceived organizational support, job satisfaction and employee performance: An Chinese empirical study. Journal of Service Science and Management, 3(02), 257.

Miles, A., & Sledge, S. (2006). Satisfaction, Service and Culture,”: Relations from the Hotel Industry in Brazil, Mexico and Spain. In Annual Meeting: Clearwater Beach, Proceedings–AIB-SE.

Petcharak, P. (2004). A Comparative Analysis of factors determining motivational level of employees working in commercial banks in Kohat. International Journal of Business and, 535-551.

Pool, S., & Pool, B. (2007). A management development model: Measuring organizational commitment and its impact on job satisfaction among executives in a learning organization. Journal of Management Development, 26(4), 353-369.

Ramayah, T., Jantan, M., & Tadisina, S. K. (2001, November). Job satisfaction: empirical evidence for alternatives to JDI. In 32nd Annual Meeting of Decision Sciences Institute Conference, Track OB2, San Francisco: USA.

Render, B., & Stair Jr, R. M. (2006). Quantitative Analysis for Management, 12e. Pearson Education India.

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698.

Robbins, S. P., & Coulter, M. K. (2012). Management: Pearson.

Rutherford, J. (1990). Identity: community, culture, difference. Lawrence & Wishart.

Sherony, K. M., & Green, S. G. (2002). Coworker exchange: Relationships between coworkers, leader-member exchange, and work attitudes. Journal of Applied Psychology, 87(3), 542.

Singh, J. P. (2010). United Nations Educational, Scientific, and Cultural Organization (UNESCO): creating norms for a complex world. Routledge.

Straub, D., Boudreau, M. C., & Gefen, D. (2004). Validation guidelines for IS positivist research. The Communications of the Association for Information Systems, 13(1), 63.

Strydom, S., & Meyer, J. (2002). An investigation of the sources of job satisfaction and work stress among middle-level managers in the Western Cape. South African Journal of Industrial Psychology, 28(2), 15-22.

Wann-Yih, W., & Haik, S. (2011). The Impacts of perceived organizational support, job satisfaction, and organizational commitment on job performance in hotel industry. The11th International DSI and the 16th APDSI Joint Meeting, Taipei, Taiwan, July 12-16.

Wann-Yih, W., & Haik, S. (2011). The Impacts of perceived organizational support, job satisfaction, and organizational commitment on job performance in hotel industry. The11th International DSI and the 16th APDSI Joint Meeting, Taipei, Taiwan, July 12-16.

Wiens-Tuers, B. A., & Hill, E. T. (2002). Do they bother? Employer training of temporary workers. Review of Social Economy, 60(4), 543-566.

Woodruffe, C. (2000). Development and assessment centres: identifying and assessing competence. CIPD Publishing.

Wynekoop, J. L., & Walz, D. B. (2000). Investigating traits of top performing software developers. Information Technology & People, 13(3), 186-195.

Zagenczyk, T. J., Gibney, R., Few, W. T., & Scott, K. L. (2011). Psychological contracts and organizational identification: The mediating effect of perceived organizational support. Journal of Labor Research, 32(3), 254-281.