Volume 14 Issue 2 2018


Burhan Ahmad
Bahria University, Karachi, Pakistan.

Rafique Ahmed Khan
Bahria University, Karachi, Pakistan.

Abstract The research was conducted with the purpose to identify the influence of various Quality Management Practices (MPs) on organizational effectiveness at Karachi Shipyard and Engineering Works (KS&EW). The MPs selected for the research included Customer focus approach', Education and Training, Continuous Improvement, Teamwork, and Top Management Commitment. Adopting a deductive approach, hypotheses were first formulated after extracting independent variables from the relevant literature. A research instrument in the form of a well-structured questionnaire was developed for the collection of quantitative primary data from a sample of 80 respondents. The collected data were then treated by applying correlation and regression analysis tools. The impact of independent variables on dependent variables was established. The findings of the study indicate that there is a positive impact of various practices (independent variables) on organizational effectiveness, although with varying degrees. Overall, employees have a positive perception of existing TQM practices and believe that these are quite effective to achieve desired objectives. This study is considered quite beneficial for the management of KS&EW for ascertaining the influence of quality management practices on organizational effectiveness. Managers of organizations of other industries and academia may also find the study useful and can benefit from its findings. In the end, some useful measures have been recommended to enable KS&EW to further improving organizational effectiveness.
Keywords Quality Management, Customer Focus, Education and Training, Continuous Improvement, Teamwork, Top Management Commitment, Organizational Effectiveness
Year 2018
Volume 14
Issue 2
Type Short Report
Recognized by Higher Education Commission of Pakistan, HEC
Category "Y"
Journal Name IBT Journal of Business Studies
Publisher Name ILMA University
Jel Classification P36, D23
ISSN no (E, Electronic) 2409-6520
ISSN no (P, Print) 2416-8393
Country Pakistan
City Karachi
Institution Type University
Journal Type Open Access
Type of Review Double Blind Peer Reviewed
Format PDF
Paper Link
Page 117-131
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