INFLUENCE OF QUALITY MANAGEMENT PRACTICES ON EMPLOYEES' PERCEPTION OF ORGANIZATIONAL EFFECTIVENESS AT KS & EW
Download| Volume 14 Issue 2 2018 | |
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| Author(s): |
Burhan Ahmad
Rafique Ahmed Khan
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| Abstract | The research was conducted with the purpose to identify the influence of various Quality Management Practices (MPs) on organizational effectiveness at Karachi Shipyard and Engineering Works (KS&EW). The MPs selected for the research included Customer focus approach', Education and Training, Continuous Improvement, Teamwork, and Top Management Commitment. Adopting a deductive approach, hypotheses were first formulated after extracting independent variables from the relevant literature. A research instrument in the form of a well-structured questionnaire was developed for the collection of quantitative primary data from a sample of 80 respondents. The collected data were then treated by applying correlation and regression analysis tools. The impact of independent variables on dependent variables was established. The findings of the study indicate that there is a positive impact of various practices (independent variables) on organizational effectiveness, although with varying degrees. Overall, employees have a positive perception of existing TQM practices and believe that these are quite effective to achieve desired objectives. This study is considered quite beneficial for the management of KS&EW for ascertaining the influence of quality management practices on organizational effectiveness. Managers of organizations of other industries and academia may also find the study useful and can benefit from its findings. In the end, some useful measures have been recommended to enable KS&EW to further improving organizational effectiveness. |
| Keywords | Quality Management, Customer Focus, Education and Training, Continuous Improvement, Teamwork, Top Management Commitment, Organizational Effectiveness |
| Year | 2018 |
| Volume | 14 |
| Issue | 2 |
| Type | Short Report |
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