DO HR PARTICES AFFECT SERVICE QUALITY OF FRONT LINE STAFF
Download| Volume 11 Issue 1 2015 | |
|---|---|
| Author(s): |
Dr.Farooq -E- Azam Cheema
Afzal Ahmad Shah
Dr.Iqbal A. Phanwar
Dr.Faisal Aftab
Sayma Zia
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| Abstract | The Basic objective of this study was to examine the role of HR practices like recruitment and selection, training performance appraisal, and rewards management in enhancing the overall service quality of the frontline of staff in the hotel industry in Karachi Pakistan. |
| Keywords | Women Entrepreneurs Motivation Pakistan |
| Year | 2015 |
| Volume | 11 |
| Issue | 1 |
| Type | Full Length Paper |
| Recognized by | Higher Education Commission of Pakistan, HEC | Category | "Y" | Journal Name | IBT Journal of Business Studies | Publisher Name | ILMA University | Jel Classification | - | DOI | http://dx.doi.org/10.46745/ilma.jbs.2015.11.01.04 | ISSN no (E, Electronic) | 2409-6520 | ISSN no (P, Print) | 2416-8393 | Country | Pakistan | City | Karachi | Institution Type | University | Journal Type | Open Access | Manuscript Processing | Blind Peer Reviewed | Format | Paper Link | http://ibtjbs.ilmauniversity.edu.pk/journal/jbs/11.1/4.%20Do%20HR%20practices%20affect%20service%20quality%20of%20frontline%20staff.pdf | Page | 40-57 |