INVESTIGATING THE IMPACT OF CONFLICT MANAGEMENT ON EMPLOYEE’S PERFORMANCE: A STUDY BASED ON TOOLBOX OF CONFLICT ANALYZING MODEL BY FURLONG

Download

Volume 13 Issue 1 2017

Author(s):

Muhammad Tariq
Deputy Director-ORIC Institute of Business and Technology, Karachi.
muhammad.tariq1985@gmail.com

Seema Yasmin
Research Student, Institute of Business and Technology, Karachi.
Abstract This study investigated the impact of Conflict Management on Employee Performance and implementing Furlong's toolbox of conflict analyzing model to find out how a conflict will be resolved easily, effectively, and improve the overall Employee’s performance. This study developed the survey research design. 200 respondents were selected from different organizations for the study. The questionnaire was used to collect primary data. The hypothesis was tested through regression analysis. The findings of the research revealed that effective management tools develop the employee’s performance in the organization. Furlong's toolbox of conflict analyzing model provides favorable outcomes in the perspectives of Trust, Behavior, Avoidance, and Emotions. The result and outcomes of my research provide a structure and importance of application of Conflict management in cooperation to find out how will minimize the clash between the employees and subordinates for the betterment of the employee’s performance. The other organizations can also get benefits from this research.
Keywords Conflict management, Employee’s Performance, Efficiency, Effectiveness
Year 2017
Volume 13
Issue 1
Type Short Report
Recognized by Higher Education Commission of Pakistan, HEC
Category "Y"
Journal Name IBT Journal of Business Studies
Publisher Name ILMA University
Jel Classification M10
DOI http://dx.doi.org/10.46745/ilma.jbs.2017.13.01.04
ISSN no (E, Electronic) 2409-6520
ISSN no (P, Print) 2416-8393
Country Pakistan
City Karachi
Institution Type University
Journal Type Open Access
Type of Review Double Blind Peer Reviewed
Format PDF
Paper Link http://ibtjbs.ilmauniversity.edu.pk/journal/jbs/13.1/4.pdf
Page 45-58
Reference Albert, I. O. (2001). Introduction to third-part intervention in community conflicts. John Archers.

Beardsley, K., & Lo, N. (2013). Third-party conflict management and the willingness to make concessions. Journal of Conflict Resolution, 0022002712467932.

Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A Theory of Performance. In N. Schmitt & W. C. Borman (Eds.), Employee Selection. New York: Jossey-Bass.

Dalmau, T., & Dick, B. (1987). Politics, conflict and culture.

Furlong, G. T. (2005). The conflict resolution toolbox: Models & maps for analyzing, diagnosing, and resolving conflict. Mississauga, Ont: J. Wiley & Sons Canada.

Jordan, P. J., & Troth, A. C. (2002). Emotional intelligence and conflict resolution: Implications for human resource development. Advances in developing human resources, 4(1), 62-79.

Kaplan, R. S., & Norton, D. P. (2005). The balanced scorecard: measures that drive performance. Harvard business review, 83(7), 172.

Kohlrieser, G. (2007). Six essential skills for managing conflict. Perspectives for Managers, 149, 1-3.

Kurtzberg, T. R., & Mueller, J. S. (2005). The influence of daily conflict on perceptions of creativity: A longitudinal study. International Journal of Conflict Management, 16(4).

Madsen, S. R., John, C. R., & Miller, D. (2005). Work-family conflict and health: A study of workplace, psychological, and behavioral correlates. Journal of Behavioral and Applied Management, 6(3), 225.

Oluchukwu, E. E. (2000). Staff Motivation Towards Effective Job Performance in Nigerian Schools. Management in Nigerian Education: Personal Administration and Quality in Education. Fadipe, JO and Ojedele, PK (eds) Vol, 25-39.

Rahim, M. A. (1986). Referent role and styles of handling interpersonal conflict. The Journal of social psychology, 126(1), 79-86.

Runde, C.E. and Flanagan T.A. (2007) Becoming a Conflict Competent Leader. SanFrancisco: Jossey-Bass.

Thomas, K. W., & Schmidt, W. H. (1976). A survey of managerial interests with respect to conflict. Academy of Management journal, 19(2), 315-318.

Thorsson, S., Lindberg, F., Björklund, J., Holmer, B., & Rayner, D. (2011). Potential changes in outdoor thermal comfort conditions in Gothenburg, Sweden due to climate change: the influence of urban geometry. International Journal of Climatology, 31(2), 324- 335.

Uchendu, C. C., Anijaobi-Idem, F. N., & Odigwe, F. N. (2013). Conflict management and organisational performance in secondary schools in cross river state, Nigeria. Research Journal in Organizational Psychology and Educational Studies (RJOPES), 2(2), 67.