Abstract:   The purpose of this case study and its analysis is to highlight the issue of transfer inherent with the classroom training, especially in the government sector departments. Of-the-job training is an expensive investment disparate with its returns. The issue is growingly attracting the attention of the HRD writers and practitioners. The study is based on comprehensive literature reviewed critically and the diverse factors affecting the transfer of training from the training houses to the line departments. The good practices from the literature were juxtaposed with the actual practices of the Directorate of Human Resource Development Pakistan Customs and Sales Tax and the line departments that the directorate was serving. In theory and practice both, measures relating to the transfer of training from the training houses to the line departments are aimed at improving the organizations individual employee’s productivity and organizational performance in the result. It focuses on diverse elements and subsystems of the organization involved in the transfer of training including the training house management, the trainees, line managers, and the top management of the client organizations. The involvement of the people in the process of organizational development is the hallmark of this process.

Keywords:   Trainers, trainees, line managers, transfer of training, bureaucratic system

Publisher:   ILMA UNIVERSITY

Published:   31 May 2014

Issue:   Issue 1 : Volume 10

E-ISSN:   2409-6520

P-ISSN:   2414-8393