Article | Open Access | Published: 28 July 2020

Quality of Service as a Predictor of Customer Satisfaction in Healthcare Sector

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Abstract:  

Keywords:   Physical Environment, Communication, Privacy & Safety, Responsiveness, Reliability, and Patient Satisfaction.

Publisher:   ILMA UNIVERSITY

Published:   28 July 2020


E-ISSN:   2409-6520

P-ISSN:   2414-8393

DOI:   http://doi.org/10.46745/ilma.jbs.2020.16.01.06


This is an open access article distributed under the terms of the Creative Commons Attribution CC BY 4.0 license, which permits any use, distribution, and reproduction of the work without further permission provided the original author(s) and source are credited.